Return and Exchange Policy

Cash On Delivery (COD):

We do not offer refunds for Cash On Delivery Payments (COD). For Cash on delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 6 months from the date of issue.

Card Payment On Delivery:

We do not offer refunds for Card Payment On Delivery. For Card Payment On Delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 6 months from the date of issue.

OUR RETURN POLICY:

• For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products. Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging. Return shipping within the UAE will be covered by us (1st Return).
• For GCC orders, item(s) must be returned within 14 days of first receiving the parcel. Return shipping within the GCC will be covered by us. Customs duties and any other charges to be paid by the customer.

SALE ITEMS:

We do not offer refunds for any Sale items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product to a different size.

EXCHANGE POLICY:

For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

If you have received an item which you think maybe faulty or damaged, please notify our customer care team within 24 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.

We provide free collection for the first return or exchange. From second collection onwards, a fee of AED35 is applicable.

For International orders, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

PROCESSING TIME:

• We process all of our returns within 7 days of receiving the item(s).
• You will receive an email approving your return/exchange within 48 hours from the time of your request.